Privacy Policy

Information We Collect

We gather information that enables us to deliver, personalise, and continually improve our services. This typically includes details provided during account registration, such as your full name, date of birth, residential address, email address, telephone number, and payment information. We also collect verification documents required to meet regulatory obligations, including proof of identity and address.

In addition to information you supply directly, our systems automatically record technical data whenever you visit or use the platform. This may include your IP address, login times, browser type and version, operating system, device identifiers, and pages accessed during your visit.

How We Use Your Information

We use the collected data primarily to create and manage your account, process deposits and withdrawals, provide customer support, and deliver the gaming services you request. Your information also helps us to personalise your experience, detect and prevent fraud, meet legal and regulatory responsibilities, and where you have given consent, send marketing communications about offers and promotions that may interest you.

We may combine data from different sources to maintain an accurate and up-to-date record, which allows us to offer a safer and more relevant service. You can adjust your marketing preferences at any time through your account settings.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist in operating our platform. These include payment processors, identity verification agencies, customer support partners, and analytics providers. All such partners are contractually obliged to keep your data secure and use it only for the purposes we specify.

We may also disclose information where required by law, regulatory request, or court order. This includes cooperation with the UK Gambling Commission and other authorised bodies when necessary to comply with licensing conditions or to protect the integrity of our services.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and improve site functionality. These may include essential cookies required for account security and game performance, as well as analytical and preference cookies that help us understand how our platform is used.

You can manage your cookie choices through your browser settings or our cookie preference centre. Please note that disabling certain cookies may affect your ability to access particular features or games.

Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to prevent unauthorised access, accidental loss, or disclosure. These include encryption of sensitive information, secure servers, access controls, and regular security reviews. While no system can guarantee complete security, we continuously work to maintain a high level of protection.

Your Rights

Under applicable data protection law you have several rights in relation to your personal data. These include the right to access the information we hold about you, request correction of inaccurate data, request deletion where we no longer have a legitimate reason to retain it, and object to or restrict certain types of processing.

You may also withdraw any consent previously given for marketing or non-essential processing. To exercise these rights, please contact our customer support team. We will respond to your request within the timeframes required by law and may ask for proof of identity before proceeding.

International Data Transfers

Some of our service providers are located outside the UK and European Economic Area. Where personal data is transferred to countries that do not offer the same level of protection as UK law, we ensure suitable safeguards are in place, such as approved contractual clauses or certification schemes, to protect your information.

Retention of Data

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. This includes retaining certain records for anti-money laundering and taxation purposes even after your account has been closed.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so that you remain informed about how we protect your information.

If you have any questions about this Privacy Policy or the way we handle your data, please contact our support team through the website.